Bad things happen to everyone all the time. If they start happening regularly then something more fundamental is wrong. For example, personal outages occur. Personal operations are a highly complex arrangement of resources. Any of the pieces can fail from time to time causing a major problem. Nevertheless, when a major problem arises management needs to take to time to look for root causes of “crisis” outages.
Of particular interest is the search for something in the environment which has changed. With computers there are always getting software patches and and upgrades which are applied to running systems. Hopefully these have been tested, but maybe not in your environment. Software suppliers can fix something that you though was a feature and bring your company to its knees. I saw it happen to Master Card.
Taking the time to look for root causes after a crisis may just eliminate the next one.
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